Director of Customer Success Operations

Job Summary

A company is looking for a Director of Customer Success Operations.

Key Responsibilities

• Drive operational efficiency and automation efforts across various platforms
• Design and build scalable workflows, automation, and analytics dashboards
• Analyze business processes and manage implementation timelines for systems initiatives

Required Qualifications

• Proficiency in REST API design, JSON data handling, and JavaScript programming
• HubSpot Administrator Developer certification
• Minimum of 4+ years of experience with HubSpot and CRM workflows
• Experience collaborating cross-functionally with product, engineering, marketing, and finance
• Experience implementing and supporting GenAI chatbot tools is preferred