Customer Onboarding Director

Job Summary

A company is looking for a Customer Onboarding Director to lead the onboarding strategy and execution for new customers.

Key Responsibilities

• Lead the strategy and design of a world-class onboarding experience for new customers
• Drive cross-functional initiatives to enhance time-to-value and streamline operations
• Continuously optimize onboarding frameworks to align with evolving customer and business needs

Required Qualifications

• Experience in leading cross-functional programs and aligning diverse teams
• Strong foundation in operational excellence and program leadership
• Deep understanding of onboarding process design and customer experience
• Ability to leverage data for insights and influence stakeholders
• Comfort with navigating complexity and managing stakeholder relationships