Senior Customer Success Manager

Job Summary

A company is looking for a Sr. Customer Success Manager.

Key Responsibilities

• Manage relationships with large customers to ensure high satisfaction levels
• Develop strategic plans to achieve renewal and expansion targets
• Act as a customer advocate, ensuring their needs and feedback are prioritized

Required Qualifications

• Bachelor's degree or equivalent experience in a relevant field
• 5+ years of experience in upselling at a B2B SaaS company
• Proven ability to maintain strong relationships across all business levels
• Experience in project management concepts and conflict resolution
• Ability to work effectively in a scaling environment and adapt to change