Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for the US Shift.

Key Responsibilities

• Build trusted relationships with named accounts to help achieve their talent and business objectives
• Monitor product adoption and provide industry knowledge to enhance customer engagement
• Collaborate with internal teams to optimize customer experience and identify growth opportunities

Required Qualifications

• 4 to 10 years of customer-facing experience, preferably in B2B SaaS or HR
• 2 to 3 years in a Customer Success or Account Management role
• Proven track record of overachieving goals and targets in the last 2 of 3 years
• Ability to work independently and thrive in a remote, fast-growth environment
• Comfortable working in the US Shift