Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success for Strategic Accounts.

Key Responsibilities

• Build and execute the Customer Success strategy for Strategic accounts
• Guide customers through key lifecycle milestones and ensure measurable business outcomes
• Collaborate with cross-functional teams to ensure a seamless customer experience

Required Qualifications

• 8-10+ years of experience in Customer Success or related fields, with at least 3+ years in leadership roles
• Proven success managing Strategic/Enterprise customers in a SaaS or technology company
• Strong understanding of customer lifecycle management and strategic account planning
• Ability to influence and communicate at executive levels
• Bachelor's degree required; MBA or advanced degree a plus