Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage a dedicated portfolio of up to 35 accounts, focusing on value realization
• Understand customer goals and how the company's solutions support them
• Collaborate with cross-functional teams to enhance product adoption and customer satisfaction

Required Qualifications

• 7+ years of experience in healthcare technology and customer-facing roles
• Proven ability to build trust-based relationships with senior stakeholders
• Experience managing complex, high-value customer accounts
• Strategic thinker with insight into cross-customer trends
• Previous experience in RWD health analytics, CROs, or related fields is strongly desired