Technical Support Representative

Job Summary

A company is looking for a Tier 1 Technical Support Representative.

Key Responsibilities

• Provide technical and non-technical support to customers, including troubleshooting and remote diagnostics
• Evaluate and direct support requests to appropriate technicians or IT resources
• Log service requests and assist in continuous improvement initiatives

Required Qualifications

• 1+ years of experience in technical support or hardware operations
• Availability for 1st & 2nd shifts and weekends
• Ability to understand and diagnose technical issues related to networking and applications
• Associates degree in business or computer science preferred
• Legal authorization to work in the U.S. indefinitely is required