Technical Support Manager

Job Summary

A company is looking for a Manager of Technical Support to lead and scale their technical support function.

Key Responsibilities

• Manage and grow the technical support function, ensuring efficient troubleshooting of client-facing issues
• Collaborate with Sales and Product Solutions to review and QA campaign setups and pixel implementations
• Design and implement an internal support/ticketing system to enable structured workflows and reporting

Required Qualifications

• Bachelor's Degree preferred, or equivalent combination of coursework and experience
• 5-7 years of relevant work experience
• Experience in cross-functional collaboration and customer experience management
• Proficiency in new process development and quality assurance
• Strong understanding of technical support systems and workflows