Provider Support Specialist

Job Summary

A company is looking for a Specialist I, Provider Support.

Key Responsibilities

• Troubleshoot and resolve issues raised by Clients and Therapists via Phone and Live Chat
• Identify root causes of problems and collaborate with Product teams for platform improvements
• Assist and educate customers on the platform while providing excellent customer service

Required Qualifications

• Able to work Monday-Friday, 12pm-9pm EST
• Self-motivated and comfortable with ambiguity and asynchronous communication
• Experience in a customer-facing role is preferred
• Basic programming or engineering skills and/or education in a business- or technology-related field is a plus
• Ability to meet quantitative metrics related to customer interactions