Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative I to provide technical assistance for software applications.

Key Responsibilities

• Provide timely technical support to customers and internal staff
• Triage support requests through various channels and troubleshoot issues
• Assist with user acceptance testing and maintain documentation related to software applications

Required Qualifications

• 2+ years of experience in software support, help desk, or customer service
• A minimum of a two-year degree in a computer-related field or equivalent work experience
• Familiarity with Microsoft Office, Google Applications, and other relevant software
• Ability to troubleshoot technical issues and understand relational databases
• Previous experience in healthcare or clinical laboratory administration is preferred