Escalations Representative

Job Summary

A company is looking for an Escalations Representative to handle homeowner and service professional escalations.

Key Responsibilities

• Utilize empathy to address consumer complaints and de-escalate issues
• Evaluate customer concerns and provide appropriate solutions within company guidelines
• Assist with escalations-related tasks as business needs dictate

Required Qualifications

• 2+ years in customer service with professional communication skills
• Experience managing a high volume of cases and calls
• Ability to make critical decisions autonomously
• Strong computer skills, particularly with internet applications
• Must have a conversation with your manager prior to applying