Technical Client Support Specialist

Job Summary

A company is looking for a Technical Client Support Specialist to manage escalated technical issues and enhance customer experience.

Key Responsibilities:

• Own escalated tickets end-to-end, leading customer-facing communication through to resolution
• Troubleshoot complex technical issues across the local government budgeting SaaS platform
• Collaborate with Engineering and Product teams to submit actionable tickets and track resolution progress

Required Qualifications:

• 2-5 years of experience in technical support, QA, solutions engineering, or related roles within a SaaS environment
• Strong technical troubleshooting skills, including proficiency in reading logs, APIs, and data analysis (SQL or similar)
• Experience with tools like Zendesk, Jira, and Confluence
• Proven track record of ownership and follow-through in cross-team coordination
• (Preferred) Basic scripting experience (e.g., JavaScript, Python)