Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage client relationships and ensure product adoption and satisfaction.

Key Responsibilities

• Manage a large book of business, ensuring client satisfaction and successful resolutions
• Deliver and communicate ROI for clients throughout the customer lifecycle
• Identify growth opportunities within accounts and facilitate renewal conversations

Required Qualifications

• Proven background in maintaining a healthy book of business
• Experience in a high-growth environment and adaptability to change
• Tech-savvy with the ability to manage multiple priorities in a fast-paced environment
• Experience working at a SaaS startup or in healthcare technology is preferred
• Knowledge of insurance/medical terminology and familiarity with EHR/PM systems is a plus