Client Success Manager

Job Summary

A company is looking for a Manager, Client Success.

Key Responsibilities:

• Lead and manage the Service Account Management and Tiger Teams
• Oversee customer experience and satisfaction for Managed Services clients
• Develop and deliver performance snapshots and manage customer satisfaction processes

Required Qualifications:

• Bachelor's degree or equivalent experience required
• 5+ years of management experience with people responsibilities
• 5+ years in Service Delivery Management or Project Management in a multi-customer environment
• 5+ years of experience in a Managed Services Provider
• 5+ years of experience utilizing ServiceNow