Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (EDI).

Key Responsibilities

• Develops and executes customer success plans, ensuring client needs are met and identifying expansion opportunities
• Manages day-to-day operational oversight, service level adherence, and acts as the primary point of contact for clients
• Tracks program progress, mitigates risks, and maintains effective communication with stakeholders to ensure successful program delivery

Required Qualifications

• Bachelor's Degree in Management Information Systems or a related field
• 5+ years of account/program management experience with a minimum of 10 years of work history
• Experience in a fast-paced, client-facing environment
• Knowledge of cloud hosting business models and B2B e-commerce (EDI) is a plus
• Proficient with MS Office tools; Spanish language skills are a plus