Client Success Manager

Job Summary

A company is looking for a Manager of Client Success to lead a team in providing exceptional customer service and strategic guidance to clients.

Key Responsibilities

• Lead and develop a global team of Client Success Managers to achieve client retention and growth targets
• Act as a trusted advisor to clients, providing strategic guidance to help them meet their business objectives
• Track and analyze client success metrics to improve client success initiatives and maintain high customer satisfaction

Required Qualifications

• Extensive media experience and programmatic knowledge
• 3+ years of experience managing a client-facing team and driving revenue growth
• Proven ability to lead high-performing teams and foster cross-functional collaboration
• Strong passion for mentorship and team development
• Established track record of making data-driven decisions and driving operational improvements