Inbound Retention Specialist

Job Summary

A company is looking for an Inbound Retention Specialist - Sales in the US Remote - Western Region.

Key Responsibilities

• Provide exceptional customer support to strengthen revenue retention
• Consult and educate current Yelp advertisers through an inbound phone queue
• Highlight investment returns through ad performance metrics to clients

Required Qualifications, Training, and Education

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business (preferred)
• Ability to handle tough conversations professionally and solutions-oriented
• Strong organizational skills with the ability to manage multiple details