Advanced Care Specialist

Job Summary

A company is looking for an Advanced Care Specialist who will guide patients through their services using a patient-centered approach.

Key Responsibilities

• Send letters to patients when contact cannot be made and respond to patient needs via email and phone
• Communicate with internal and external customers, troubleshoot equipment problems, and verify order details
• Document patient interactions, assist in team activities, and escalate patient concerns to supervisors

Required Qualifications

• High School Diploma or equivalent
• One year of work-related experience in healthcare administrative roles or customer service
• Two years of work-related experience required for senior level, including one year of exact job experience
• Experience in a Medicare certified environment is preferred
• Familiarity with healthcare billing or insurance processes is beneficial