Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Drive conversion, feature adoption, retention, and expansion among valuable customers by understanding their business needs
• Develop a communication cadence with customers to monitor adoption trends and overall account health
• Collaborate with cross-functional teams to support trial customers, conversions, and expansion opportunities

Required Qualifications

• 3-5 years of experience in Customer Success, Onboarding, or account/relationship management at a SaaS company
• Experience working with developer tools or technical products
• Proven ability to build and maintain relationships to mitigate churn and drive renewals
• Experience using Salesforce, Outreach, and HubSpot is preferred
• Ability to collaborate with internal teams to understand client needs and communicate product feedback effectively