Customer Success Manager (Mandarin)

Job Summary

A company is looking for a Customer Success Manager (Asia Based, Mandarin Fluent).

Key Responsibilities:

• Develop a deep understanding of each customer's business objectives and success metrics
• Serve as the primary point of contact for customers and agency partners, addressing inquiries and resolving issues
• Proactively engage with customers to drive platform adoption and value realization

Qualifications:

• Native or fluent proficiency in Mandarin (spoken and written) is required
• Ability to train on US East Coast hours; working hours will be in China Standard Time
• Proven experience in a customer-facing role, such as Customer Success Manager or Account Manager
• Background in e-commerce or affiliate marketing is strongly preferred
• Experience working with CRM software and business intelligence tools; HubSpot knowledge is a plus