Customer Care Professional

Job Summary

A company is looking for an Associate Customer Care Professional for their Generosity Program, Remote.

Key Responsibilities

• Provide personalized call experiences and resolve customer inquiries from start to finish
• Build rapport with diverse callers and navigate multiple systems to offer tailored solutions
• Focus on quality customer interactions and first-call resolutions while minimizing after-call work

Required Qualifications, Training, and Education

• High school diploma or equivalent; post-secondary education preferred
• Experience in managing complex customer interactions through to resolution
• Ability to adapt to change and contribute to continuous improvement in a fast-paced environment
• Availability for full-time training and subsequent work schedule during specified hours
• Must have a private, secure work area with reliable power and high-speed internet connection