Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate.

Key Responsibilities

• Conduct research and investigations for case evaluations
• Analyze client documentation to determine eligibility for Premium Assistance
• Respond to incoming calls and maintain professional business relationships

Required Qualifications

• Minimum 1-year experience in customer service and/or contact center
• Minimum 1-year experience with Microsoft Office
• Ability to manage workflows
• Experience in critical thinking
• Ability to work with minimal supervision