Customer Advocate

Job Summary

A company is looking for a Customer Advocate I.

Key Responsibilities

• Responds to inquiries from members, providers, and other stakeholders, providing high-quality customer service
• Researches and resolves membership issues using various data sources and maintains accurate records of inquiries
• Maintains knowledge of policies and procedures while ensuring confidentiality and professionalism in all communications

Required Qualifications

• High school diploma or GED
• 2 years of customer service, member services, or claims processing experience
• Advanced keyboarding knowledge
• Intermediate knowledge of Microsoft Office