Customer Enablement Lead

Job Summary

A company is looking for a Customer Enablement Lead to design and deliver programs that enhance customer value.

Key Responsibilities

• Own strategic enablement initiatives from concept to execution and measurement
• Design scalable solutions using customer insights and data, including playbooks and workflows
• Manage and improve tooling to streamline workflows and lead customer-facing programs

Required Qualifications

• 3+ years in a strategic, analytical, or enablement-focused role in a B2B SaaS environment
• Proven ability to lead cross-functional projects from start to finish
• Experience with CRMs and data tools
• Ability to analyze customer behavior and derive actionable insights from large datasets
• Familiarity with AI tools and workflow optimization