Technical Support Specialist

Job Summary

A company is looking for a Technical Support Representative to provide customer assistance and troubleshooting.

Key Responsibilities

• Provide exceptional customer and technical support via telephone, chat, and email
• Document issues, guide customers through standard procedures, and ensure customer satisfaction
• Collaborate with various departments to design solutions that enhance customer experience and support company growth

Required Qualifications

• 2-3 years of IT Technical Support experience
• Proficient understanding of IT systems and familiarity with support tools such as ticketing systems
• Ability to multitask and prioritize in a fast-paced environment
• Self-driven and motivated to learn and develop within the team
• Understanding of MSP operations and service delivery models is preferred