Digital Customer Success Specialist

Job Summary

A company is looking for a Digital Customer Success Specialist to enhance customer training for their eCommerce platform.

Key Responsibilities

• Develop and deliver structured training programs for customers and stakeholders
• Oversee the onboarding lifecycle and create scalable onboarding resources
• Implement feedback mechanisms to improve training content and strategies

Required Qualifications

• 5-7+ years of experience in customer training or digital success roles, preferably in eCommerce or B2B SaaS
• Expertise in designing and improving training and onboarding programs
• Strong understanding of eCommerce platforms and digital adoption challenges
• Proficiency with Learning Management Systems (LMS) and data reporting tools
• Ability to work cross-functionally and manage complex projects