Call Center Manager

Job Summary

A company is looking for a Call Center Manager (Remote).

Key Responsibilities

• Oversee day-to-day operations and ensure high-quality customer service
• Collaborate with teams to integrate service lines and manage workflow
• Develop strategic project plans and maintain compliance with corporate policies

Required Qualifications

• Bachelor's Degree in a related field
• Minimum five years of management experience in a healthcare or insurance call center environment
• Availability to work Monday through Friday, including weekends and holidays as needed
• Willingness to participate in a rotating on-call schedule