Senior Rapid Response Representative

Job Summary

A company is looking for a Senior Rapid Response Representative.

Key Responsibilities

• Serve as the primary escalation point for complex customer interactions, ensuring timely resolution
• Monitor team performance metrics and provide feedback for continuous improvement
• Liaise between Medallia and cross-functional teams to enhance customer experiences

Required Qualifications

• Must be at least 21 years of age
• Must pass a level 1 and level 2 background check and drug screening
• At least 2+ years in a customer experience-based role
• Proficiency in MS Office and CX/CRM software, such as Medallia and Zendesk
• Experience-based approach to customer service is a must