Application Support Analyst

Job Summary

A company is looking for an Application Support Analyst to provide technical support for their solution.

Key Responsibilities

• Provide first-line telephone technical support and troubleshoot basic customer problems
• Accurately record and document customer cases and establish case priorities
• Manage an individual open case queue and escalate unresolved issues as necessary

Required Qualifications

• Up to 2+ years of previous phone technical support experience
• Understanding of SQL or other troubleshooting languages is preferred
• Knowledge of remote tools and basic networking is required
• Previous experience in enterprise/mid-sized software support is preferred
• Knowledge of banking practices is helpful