Participant Success Associate

Job Summary

A company is looking for a Participant Success Associate to provide post-sales support for program participants.

Key Responsibilities

• Support the team in achieving monthly KPIs and OKRs through participant engagement and follow-up tasks
• Assist new participants with onboarding by sharing important information and guiding them through initial steps
• Organize and manage participant documents and data within the CRM system

Required Qualifications

• Experience in customer service or client interaction (retail, volunteering, or school projects)
• Proficient in English with strong communication skills
• Ability to build relationships and provide customer-focused service
• Organized and tech-savvy, with a willingness to learn new tools
• Basic understanding of emotional intelligence and a growth mindset