Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide high-quality support during overnight shifts.

Key Responsibilities

• Serve as the first point of contact for users, resolving inquiries via Live Chat, Phone, or Email
• Assist customers in scheduling meetings and provide solutions to enhance their experience
• Document and escalate customer and internal issues while participating in support initiatives

Required Qualifications

• 1+ years of experience in software (SaaS) customer support
• Technical software troubleshooting skills and experience
• Experience with Live Chat or Phone customer support is a plus
• Ability to thrive in a fast-paced, metrics-focused environment
• Authorized to work lawfully in the United States