Medical Billing Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative-I (Medical Billing Customer Service Call Center) to work remotely.

Key Responsibilities

• Handle all inbound customer inquiries and provide timely resolutions
• Document all contacts and actions taken within the patient accounting system
• Communicate with various staff to clarify customer service inquiries and assist in departmental functions

Required Qualifications

• High school diploma or equivalent; associate degree in accounting or business administration preferred
• At least one year of experience in a healthcare environment with customer service or financial counseling
• Knowledge of insurance, governmental programs, and billing processes
• Data entry skills with 50-60 keystrokes per minute
• Demonstrated call center experience preferred