Customer Experience Analyst

Job Summary

A company is looking for an Analyst, Customer Experience.

Key Responsibilities

• Utilize ideation techniques to generate design ideas and document experience artifacts
• Research and document customer interactions, implementing improvements based on findings
• Conduct experience tests and represent the voice of the customer for a portfolio of products

Required Qualifications

• Bachelor's degree in a business or technology-related field, or equivalent experience
• 0-3 years of professional experience in research and analysis
• Experience researching trends and customer experiences
• Willingness to obtain a recognized customer/user experience certification
• Knowledge of healthcare industry practices and data privacy regulations preferred