Customer Support Associate

Job Summary

A company is looking for an Associate, Customer Support.

Key Responsibilities

• Manage daily custody operations and ensure end-to-end process requirements are met
• Handle inbound customer inquiries through Zendesk, providing timely resolutions in both Italian and English
• Translate and maintain Help Center articles and collaborate with teams to ensure accurate localization

Required Qualifications

• 3-4 years of experience in a customer support role or equivalent
• Familiarity with cryptocurrency and financial services support
• Experience with Zendesk Support, Guide, and Chat
• Ability to travel frequently to secured facilities
• Willingness to work on weekends and holidays as needed