Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist responsible for ensuring successful service for patients in a remote environment.

Key Responsibilities

• Develop and maintain knowledge of products and services while managing inbound and outbound calls
• Process orders, verify documentation, and complete insurance verification for patient eligibility
• Facilitate resolution of customer complaints and ensure adherence to quality assurance requirements

Required Qualifications and Education

• High School Diploma or equivalent
• One (1) year of work-related experience in healthcare administrative, financial, or insurance customer services
• Senior level requires two (2) years of experience and one (1) year of exact job experience
• Experience in a Medicare certified environment is preferred for exact job experience