Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Act as an advisor to customers, handling complex technical issues and creating knowledge base articles
• Perform product troubleshooting and collaborate with development teams for incident resolution
• Implement readiness programs and contribute to automation techniques for process improvement

Required Qualifications

• Bachelor's Degree in Computer Science, IT, or related field AND 3+ years of relevant experience, or 5+ years of experience in technical support
• Willingness to work weekends and be on call as necessary
• Ability to meet security screening requirements, including citizenship verification
• Experience supporting Microsoft Exchange, Office 365, or Azure Identity is preferred
• Understanding of identity and access management (IAM) concepts