Contact Center Supervisor

Job Summary

A company is looking for a Supervisor Contact Center to oversee a team of agents responsible for patient access and registration.

Key Responsibilities

• Supervises daily workflows to ensure performance goals for customer satisfaction and productivity are met
• Monitors and analyzes service and productivity metrics and collaborates with internal teams to meet customer expectations
• Conducts training and performance evaluations for staff, fostering a positive work environment

Required Qualifications

• High School Diploma or equivalent required; Bachelor's Degree in a relevant field preferred
• Minimum of 4 years of relevant experience required
• Experience as a change agent and motivator in a medium to large team setting
• Proficiency in computer software, including Microsoft Office
• Any relevant education, certifications, and work experience may be considered