California Customer Support Manager

Job Summary

A company is looking for a Customer Support Manager to lead a team of Product Support Engineers and ensure high-quality service delivery.

Key Responsibilities

• Manage procedures for identifying, prioritizing, and resolving customer requests
• Oversee ticket monitoring, tracking, and coordination of support resources
• Collaborate with cross-functional teams to enhance customer experience and manage escalations

Required Qualifications

• BS Degree in a technical curriculum or equivalent
• 2+ years of experience leading a customer support team
• Proven track record of managing talent and fostering team growth
• Strong knowledge of customer relationship management
• Experience with security platforms, email protection, and SaaS