Senior Technical Application Specialist

Job Summary

A company is looking for a Senior Technical Application Specialist.

Key Responsibilities

• Engage with software support teams to troubleshoot and resolve application issues
• Respond to customer support calls and web tickets, providing timely and effective resolutions
• Document customer cases and conduct follow-up calls to ensure satisfaction

Required Qualifications

• 5+ years of applicable experience with demonstrated success
• 2+ years of specialized experience in the industry
• Bachelor's degree or equivalent experience
• Experience with Epicor CMS software
• Ability to learn new technologies and industries quickly