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Technical Support Representative

7/31/2025

Remote

Job Summary

A company is looking for a Technical Support Representative to provide technical assistance to clients and merchants.

Key Responsibilities
  • Resolve technical support issues related to point of service (POS) products and document the solutions provided
  • Maintain and update knowledgebase with new information regarding POS products, policies, and regulations
  • Utilize various databases to assist clients and ensure accurate records of inquiries and problems are kept
Required Qualifications
  • High School Diploma or Equivalent
  • Typically a minimum of 2 years relevant experience
  • Preferred minimum of 4 years relevant experience
  • Previous customer service experience, preferably in the payments industry
  • Basic computer skills and ability to develop knowledge in the payments industry

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