Remote Customer Retention Specialist

Job Summary

A company is looking for a Remote Retention and Customer Service Representative.

Key Responsibilities

• Handle high volume incoming calls from customers requesting to cancel services and identify opportunities to retain them
• Provide exceptional customer service by resolving issues, negotiating solutions, and upselling services
• Maintain knowledge of company policies and products to effectively assist customers and improve retention rates

Required Qualifications

• 2+ years of experience in a sales role focused on customer retention
• 2+ years of call center customer service or sales experience
• High school diploma, GED, or some college experience required
• Ability to work in a distraction-free environment with high-speed internet access
• Attendance adherence during the 8-week training program is mandatory