Home Care Onboarding Manager

Job Summary

A company is looking for a Manager, Home Care Onboarding.

Key Responsibilities

• Lead and manage a team of Home Care Onboarding Specialists to foster a customer-focused culture
• Establish performance expectations, conduct quality assurance checks, and address escalated customer concerns
• Design and implement scalable onboarding programs and collaborate with internal teams to enhance customer experience

Required Qualifications

• Bachelor's degree preferred
• 3+ years of managerial experience in customer service, client onboarding, or customer success, preferably in healthcare
• Proficiency in Microsoft Excel and PowerPoint; experience with CRM or onboarding platforms is a plus
• Proven track record in developing high-performing teams and achieving measurable service outcomes
• Analytical mindset with a proactive, self-directed work ethic