Escalation Manager

Job Summary

A company is looking for an Escalation Manager to join their Global Technical Support organization.

Key Responsibilities

• Quickly review and understand all information related to customer escalations
• Coordinate cross-functional teams and acquire technical status from various teams
• Advocate for customers and provide regular status updates throughout the escalation process

Required Qualifications

• 2+ years of experience in Escalation Management, Product Support, or Incident Response
• Ability to understand complex technical products at a high level
• Experience in coordinating and facilitating the resolution of complex problems
• Basic understanding of relevant products and technologies
• Comfortable working in a customer-focused environment