Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist who will provide exceptional support to clients and providers in a mental health platform.

Key Responsibilities

• Interact with clients and providers through various support channels with empathy and clarity
• Address insurance, billing, and claim-related inquiries, simplifying complex information
• Collaborate with internal teams to enhance customer experience and resolve issues

Required Qualifications

• 1+ years of experience in a customer-facing role, preferably in technology or healthcare
• Working knowledge of health insurance benefits and claim processing
• Experience with tools like Zendesk, Intercom, Twilio, and Dialpad
• Open to working rotating weekend shifts
• High emotional intelligence and empathy