Senior Customer Advocacy Manager

Job Summary

A company is looking for a Senior Customer Advocacy & Community Manager to design and implement customer engagement programs that drive growth and retention.

Key Responsibilities

• Build advocacy engines and a tiered loyalty framework to enhance customer lifetime value
• Grow and nurture a vibrant community for peer learning and feedback
• Own customer communications by developing a style guide and segmentation calendar for effective outreach

Required Qualifications

• 5+ years of experience in customer marketing, community building, or customer advocacy
• Proven track record of establishing Champions or Customer Advisory Board programs
• Familiarity with engagement strategies and marketing technologies
• Ability to use data to inform strategy and measure success
• Self-starter attitude with experience in a fast-paced, dynamic environment