Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage the post-sale customer lifecycle and ensure product adoption and satisfaction.

Key Responsibilities

• Build and maintain strong relationships with a portfolio of customers
• Serve as the primary point of contact for customer questions, issues, and feedback
• Monitor customer health metrics and proactively address concerns to reduce churn risk

Required Qualifications

• 5-7 years of experience in Customer Success, Account Management, or related client-facing roles, ideally in a SAAS environment
• Proficiency with CRM systems (HubSpot preferred)
• Ability to analyze customer data and usage trends to drive engagement and retention strategies
• A customer-first mindset with a passion for helping others succeed
• Experience working with clients in the government sector is a plus