Endpoint Support Technician

Job Summary

A company is looking for an Endpoint Support Technician.

Key Responsibilities

• Provide Tier I & II support for endpoint devices including laptops, printers, and mobile devices
• Manage IT asset management (ITAM) solutions and enforce standard software and hardware configurations
• Assist with HIPAA security audits and document IT support workflows

Required Qualifications

• High School Diploma/GED; Honor Roll Certificate
• Understanding of business applications like Slack, Zoom, and MS Teams
• Advanced knowledge of Microsoft Windows operating systems
• Familiarity with telecom technology and basic troubleshooting
• Working knowledge of IT security applications and VPN remote software