Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to serve as the primary contact for customers, addressing inquiries and managing orders remotely.

Key Responsibilities

• Maintain assigned regions and dealers, collaborating with internal partners
• Respond to customer inquiries and resolve issues while ensuring excellent service
• Input customer orders into systems and manage customer interactions in CRM

Required Qualifications

• 1-3 years of customer service experience, preferably in a B2B manufacturing environment
• Proficiency in customer service software and CRM systems (Salesforce preferred)
• Ability to work independently and as part of a team in a remote setting
• Willingness to participate in continuous education and training
• Flexibility to work overtime and weekends as needed