Support Specialist II

Job Summary

A company is looking for a Support Specialist II, Platform.

Key Responsibilities

• Provide high-level support to Sales Assisted customers, managing inquiries through various channels and ensuring timely resolution
• Develop expertise in the Core Platform product area, acting as a trusted advisor to clients and driving user satisfaction
• Collaborate with internal teams to address customer issues, manage outages, and contribute to process improvements

Required Qualifications

• 2+ years of experience in a support or customer service role
• Familiarity with video technology and technical processes
• Experience in a customer-facing technical support role, preferably within a SaaS environment
• Experience with ticketing systems like Zendesk
• Ability to work independently and collaboratively in a fast-paced environment