Customer Operations Manager

Job Summary

A company is looking for a Customer Operations Manager to enhance customer experiences and streamline operational processes.

Key Responsibilities:

• Develops and optimizes operational processes to enhance efficiency and productivity
• Ensures compliance with company standards and implements quality assurance processes
• Monitors key performance indicators (KPIs) and prepares reports on operational health

Required Qualifications:

• 3 years of customer operations experience
• 2+ years of project or process management experience
• 2+ years of collaboration with product management teams
• Prior experience in process improvement and team management preferred